Introduction Jugaad is an attitude towards delivery which originated in India and consists of three simple tenets: Humility: use whatever works without prejudiceOpenness: keep your options openFrugality: small expenses keep regrets small Jugaad is agility taken to the extreme and most suitable for projects with a high degree of change, risk and uncertainty. Nothing demonstrates … Continue reading Jugaad takes agile to the extreme
Standards are a double-edged swordSubbu Allamaraju, CTO Expedia, https://m.subbu.org/lessons-from-2019-5beb64e63bc7 TL;DR: Standardisation reduces the dimensionality of a problem space thus eliminating possibilities for optimisation. Standards reduce the number dimensions of a problem space Consolidation initiatives aim at reducing the number of domains in a problem space in order to make problem handling easier: reduce the number … Continue reading The problem with standardisation
Any observed statistical regularity will tend to collapse once pressure is placed upon it for control purposes. Goodhart's law (source Wikipedia) Or, in other words, once you tell people "improve that KPI or else", that KPI will be abused to the point of becoming useless: the KPI will improve, but the overall quality/speed/cost (pick a … Continue reading Goodhart’s law
I watched Kevin Hale's presentation  "how to improve conversion rates" (with your UI) and liked his get-to-the-point style. I highly recommend watching the video and am summarizing the content here. I omitted a few parts of Hale's talk (eg. knowledge point and one push button) which, while encyclopedic and interesting, imho didn't advance the … Continue reading How to improve conversion rates
A pre-digital organisation focuses on efficient processes implementation; a digital organisation focuses on capabilities.